Frequently Asked Questions

In an ever-shifting market, iLiveActive.com is focused on better and active lives. We work with licensed physicians to offer telemedicine consultations for ED, HSA-eligible products, and easy-to-understand educational resources.

We’re here to maximize consumers’ long-term health and help ease the financial burden of medical needs.

Yes. Telehealth (formerly Telemedicine) is a legal, medical management tool and not a separate form of medical diagnosis. Telehealth technology is perfectly legal, provided that a licensed physician uses in the respective state that the patient is accepted.

Our doctors are available from 7 AM to 10 PM. You are able to book an instant consultation, or also a near date in the future.

To get your recommendation, you have to sign up and register on www.iLiveActive.com and complete a brief online profile. Upon registering for our service, clients are required to undergo an examination of pre-existing medical conditions by one of our team’s physicians. You will meet a physician for 15 minutes and will be approved.

A recommendation is a document that states that a specific person has a medical condition in which a doctor recommends that they procure medicine to help treat it.

We do not share your information with ANYONE. Your medical records are maintained in our secure HIPAA compliant system. Your health insurance company, employer, or any other entity does not have access to your information. All our data is regularly backed offsite, again with HIPAA compliance.

Patient information is the top priority at iLiveActive, and using industry-leading software to secure our data keeps your information 100% Private, and 100% Protected. iLiveActive’s software exceeds the standards set by HIPAA on security, encryption, and electronic medical records.

Please visit our Privacy policy by clicking here and our Terms & Conditions here.

Most OTC (over-the-counter) products aren’t covered by insurance, so there’s no need for insurance plans to process claims for your purchases. For home health products like wheelchairs that might be covered, we recommend you consult your insurance plan first as we are unable to accept or process any insurance.

We accept all major Credit/Debit cards. We do not accept cash payments or medical insurance.

For orders subject to sales tax:
We’re required by law to collect sales tax on orders shipping to addresses in these states: Alabama, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, New York, New Jersey, North Carolina, North Dakota, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Washington, Washington DC, Wisconsin, and Wyoming. The tax applied to your order will be the combined state and local rate for the zip code where your order shipped.

For self-reporting state sales and use tax:
We don’t collect sales tax on orders shipping outside of the states mentioned above. However, just because we don’t collect and aren’t required to collect sales tax in other states doesn’t necessarily exempt you from paying a sales or use tax in your state. A purchase is not exempt merely because it was made online or other remote methods. In particular, the states of Colorado, South Dakota, Oklahoma, and Vermont require the reporting and payment of use tax for out of state untaxed purchases.

For more information on how to file use tax returns, please visit your state's tax website:

A Health Savings Account (HSA) lets you set aside tax-free money so you can save on qualified health purchases, including OTC (over-the-counter) products, prescriptions, vision health essentials, and much more. HSAs are always individually owned but may be available as part of your benefits package through your employer, which will let you set aside pre-tax money from your paycheck to fund it.

If your employer doesn’t offer an HSA, but you’re enrolled in a qualified High Deductible Health Plan that’ll let you participate in one, you can open your own through most major banks. Some HSA-eligible items include KT Tape, sunscreen, and copays. Eligible items and services include those that diagnose, treat, mitigate, prevent, or cure a medical condition or function of the body. Account-holders can either use an HSA card for their purchase or use their own debit card and submit receipts with a claim for reimbursement. There may also be additional options depending on the HSA administrator or bank custodian, like the ability to transfer funds to your own bank account for reimbursement or to write yourself a check.

HSA-eligible means that in most cases, a product or service will be covered by your Health Savings Account.

Additionally, you can use an HSA for various out-of-pocket expenses, including those for your dependents, such as co-pays, deductibles, vision exams, and dental care. You can also save the money in your HSA for future medical costs.

Yes, we accept all major credit cards and believe in No Shopper Left Behind.

If you have an HSA card, you can print out a receipt and submit it with a claim to your HSA administrator or bank custodian to be reimbursed.

If you are enrolled in a qualified High Deductible Health Plan (HDHP) with no other first-dollar coverage, you are eligible to contribute to an HSA. Family members or employers can contribute to your FSA, as well. You must ensure that any contributions made do not exceed the annual limit.

The maximum amount you're allowed to contribute to an HSA in 2018 is $3,450 as an individual or $6,900 as a family. If you are an HSA holder over 55 years old, you can contribute an extra $1,000 annually, so that would be $4,450 as an individual and $7,900 as a family.

Minimum annual deductibles for 2018 are $1,350 for individuals or $2,700 as a family to qualify to make contributions to an HSA. Please note that HSA contributions are adjusted annually to reflect the cost of living.

We can only ship to physical addresses within the US.

Read our Shipping and Returns Policy here:
If you are returning a product for any other reason, we will process a refund calculated as the total order amount minus the return shipping charges and 10% restocking fee.

Please follow these steps to make an approved return.
Step 1: Call or email us to request a return

Please be ready to provide the agent with your order number, the product(s) you wish to return, and a reason for which the item is being returned to us.

Step 2: A customer service representative will then send you an email with instructions for your return.

Once your return has been approved, you will be provided with a pre-paid UPS domestic or USPS domestic label to return the purchase to us. Once your return is received and inspected (usually within 24 hours of receipt), your refund will be processed, and a credit will be applied to the original card used for this purchase.

Please note: that the funds will take 2-3 days to transfer back to your account.

Please allow 1-2 business days for your order to be processed through our fulfillment center(s), except for the end of the calendar year, when seasonality may cause orders to take longer to process. Once picked up by the carrier, we’ll email the tracking information to you. At this point, orders take anywhere from 1-5 business days for delivery, weather permitting. Please click here for our full shipping policy!

Based on your symptoms and medical history a doctor can diagnose erectile dysfunction remotely. By evaluating your symptoms a doctor can prescribe safe medication for you.

On iLiveActive we provide online consultation where our U.S. licensed physician will review your treatment request, follow up, and, if suitable, write a prescription.

According to scientific studies, PDE5 inhibitors or Oral phosphodiesterase inhibitors such as sildenafil (Viagra), and tadalafil (Cialis) are used mainly to manage erectile dysfunction. These drugs inhibit PDE5 that leads to smooth muscle relaxation and the promotion of an erection.

On iLiveActive we provide;
● Viagra® is an FDA-approved treatment for erectile dysfunction.
● Sildenafil is the generic form of the brand Viagra®.
● Our other erectile dysfunction treatments include Cialis (Tadalafil) or Levitra (Vardenafil)

It is a treatable condition, and various treatment options and medications are available for the same. According to the American Urological Association Panel, sildenafil appears to meet the requirements for treating erectile dysfunction. Your treatment for erectile dysfunction depends on several factors like your age, underlying health condition, and the severity of your problem. Consulting a health professional is extremely important in treating this condition.

Your blood pressure plays a crucial role in determining the safety of erectile dysfunction medication. Getting yourself checked for blood pressure before starting these medications is advised.

Lifestyle modification plays a significant role in managing erectile dysfunction, especially in young patients. Discussing with a health professional can help you understand certain lifestyle factors that might affect your condition.

Research suggests that smoking and chronic alcohol consumption has a direct effect on erectile dysfunction and that smoking cessation and reduced intake of alcohol can improve the condition.

You can consult a health professional online and get the most efficient treatment according to your needs. Discussing with a doctor can help you understand the impact of cold sores on your health and what is the right approach to ease the symptoms.

On iLiveActive you can get yourself evaluated by answering a few queries. Our U.S. licensed physician will review your treatment request, follow up, and write an appropriate prescription.

500 mg to 1 g Valacyclovir oral tablet is advised twice a day. Medication should be started as soon as the first symptom appears. This oral tablet is available under the brand name Valtrex. Dosage and duration vary depending on the severity of cold sores and your health condition. Valacyclovir is associated with various adverse effects such as allergic reaction, harmful effects on the kidney and nervous system, hence doctors’ consultation is required before taking these drugs.

There is no permanent remedy for cold sores. Cold sores are managed with antiviral drugs such as oral acyclovir. These drugs are available on a prescription base only. Your doctor may recommend you to take antiviral medication on a regular basis to prevent outbreaks and complications.

Yes. By treating the infected person with suppressive medication, the transfer of infection can be prevented. Suppressive therapy with valacyclovir can avoid or delay up to 80% of recurrences, avoiding the transmission by 90%.

You may experience a few minor side effects like headache and nausea with these medications. Valacyclovir is associated with various adverse effects such as allergic reaction, harmful effects on the kidney and nervous system, hence doctors’ consultation is required before taking these drugs.

Hot flashes are a sudden feeling of warmth, which is not caused by any external source. It is mostly felt over the face, neck, and chest.

It is believed that hot flashes result from the expansion of blood vessels under your skin. This makes you sweat.

Menopause defines the end of your menstrual cycles. If you've gone 12 months without a menstrual period it is called menopause. It is a natural biological process that occurs in your 40s or 50s, but the average age is 51.

Hot flashes eventually go away on their own. They start before menopause, and sometimes they last for eight to ten years. It is believed that, on average, they last for three years. If you have moderate symptoms that are affecting your daily life, then consider consulting a doctor. From lifestyle modifications to medications, there are various approaches that can help you ease your condition.

Selective serotonin reuptake inhibitors and selective norepinephrine reuptake inhibitors are the most effective drugs for hot flashes. Among these, paroxetine, venlafaxine, and escitalopram are used as the first choice for drugs.

Gabapentin is advised for women with predominant night sweats. It helps to maintain a better sleep cycle. Medroxyprogesterone acetate is another progestin drug, which is administered by injection to treat hot flashes.

Many believe in alternative therapies like plant-based therapies, black cohosh, vitamin E, etc, who’s efficacy was found promising. We provide black cohosh combined with vitamin E, which is the most popular herbal remedy used for treating hot flashes.

It involves replacing nicotine with nicotine substitutes such as nicotine patches, gums, lozenges, or spray. It helps to relieve some withdrawal symptoms by releasing a study dose of nicotine in your body. This enables you to overcome your psychological addiction and allows you to focus better.

Bupropion is an antidepressant drug that reduces your cravings and withdrawal symptoms. It helps to cope with irritability, restlessness, and anxiety. NRT can be combined with bupropion for a better outcome.

You can get nicotine gum over the counter at any drugstore. You do not need a prescription for nicotine gums. Consulting a doctor can help you understand the combination therapy available that you can try to quit smoking successfully.

Yes, smoking acts as an appetite suppressant, and when you stop, you will crave more food. This may result in weight gain. By following a healthy diet plan and exercise routine, you can manage your weight. When you stop smoking, it brings many health benefits, and some weight gain can be managed.

After quitting, your body starts receiving more oxygen that makes you feel more energetic and less stressed. Your cough will go away, and your throat will not have any irritation. Your body will slowly start repairing the damages done by smoking. You will be at a lesser risk of heart attack and stroke.

Yes. If you are diagnosed with genital herpes, a healthcare professional can prescribe medication and recommend a treatment plan after evaluating your symptoms and medical history.

If you want to consult a skilled health professional, click here. Get yourself evaluated. Our U.S. licensed physician will review your treatment request, follow up, and write an appropriate prescription.

Valacyclovir is advised to take orally for treating genital herpes. Dosage and length of treatment may vary depending on your type of infection, health condition, and response to treatment. Hence doctor’s approval is needed before starting this medication.

Genital herpes can not be treated, but medications can ease symptoms and reduce the risk of infecting others. Antiviral drugs containing active ingredients such as acyclovir, famciclovir, or valacyclovir can reduce the severity of symptoms and decrease the length of the outbreak.

Genital herpes is mainly caused by HSV 2, whereas cold sores on lips are caused by HSV 1. Whether you have genital herpes or a cold sore depends on where the viruses are inside your body. Both strains of the virus can be effectively treated using the same medication.

You may experience mild side effects like headache, dizziness,, diarrhea, vomiting, skin allergy, rash, or itching. Some serious side effects like confusion, hallucination, seizures, and kidney problems may also be seen. Drugs interact differently in each person, consult a doctor immediately if you experience any such side effects.

Latisse marks the use of bimatoprost solution 0.03%, an FDA-approved treatment to grow eyelashes for people with poor or not enough lashes. Latisse is a clinically-proven technique to make eyelashes longer, thicker, and darker.

Latisse is an easy to use medication, and it takes a few minutes to apply it every day. You should follow all the instructions provided with the medication. A sterile applicator will be supplied with Latisse using which you need to apply the medication on your eyelids. Washing your face hands before applying Latisse is a must; otherwise, it may cause irritation.

Latisse is approved by the FDA and is safe for most people. However, sometimes you may experience some mild and uncommon side effects.

If you are suffering from any eye problems or infection and any skin allergies, then Latisse is not recommended for you.

Side effects include:
● Redness and itching of eyes
● Darkening of skin and hair growth on other areas of eyelids, which is reversible.
● Increased pigmentation of the eyes leading to darkened eyelids
● Dry eyes

In some rare cases, it was seen that Latisse caused pigmentation of colored parts or iris of your eyes. It is essential to apply Latisse carefully so that it does not enter your eyes. It should be applied to upper eyelashes correctly and the excess solution should be wiped off.

Latisse treatment does not give instant results. It may take two months to notice any improvement in the length and thickness of eyelashes. If you fail to use Latisse regularly, it may take longer to show any results. Generally, it takes three months for expected results to achieve.

Estradiol vaginal gel allows the absorption of the hormone through the vagina. It works by inhibiting symptoms, such as feelings of warmth in the face, neck, and chest. It also prevents sudden strong feelings of heat and sweating in women during menopause.

It is generally used to treat changes in and around the vagina caused by low estrogen levels or menopause.

Open the packet and use the entire contents of a packet to apply on your vaginal skin. Apply the gel on alternate days to avoid any skin irritation. Allow the gel to dry after application. Wait for an hour, do not wash.

It is advised to use products recommended for vaginal dryness. Chemicals present in some moisturizers can irritate your vaginal skin leading to infection. Consulting a doctor and using good quality vaginal lubricants can avoid any detrimental effects on your vaginal tissue.

Personal lubricants and moisturizers are efficient in relieving the discomfort and pain during intercourse for women during vaginal dryness. Personal lubricants and moisturizers reduce the friction associated with thin and dry genital tissue.

Vaginal lubricants are designed for use during sexual intercourse. It helps to avoid painful intercourse by lubricating your vagina. Personal lubricants and moisturizers reduce the friction associated with thin and dry genital tissue.

Premature ejaculation is one of the common sexual disorders suffered by men. When explained scientifically, on average, it takes 5 to 7 minutes for a man to ejaculate. About 4% of men have no control over their ejaculation. Early ejaculation affects the relationship and sexual satisfaction. When early ejaculation becomes distressful, medically it is termed as premature ejaculation.

You can consult a doctor online for premature ejaculation. A doctor will evaluate your symptoms and medical history to understand the underlying causes. Based on your medical condition, a health professional can advise therapy and prescribe medications.

Drugs such as escitalopram, sertraline, or paroxetine are used to help delay ejaculation. The aim of using this medication is to increase synaptic levels of serotonin. Serotonin acts as the primary neurotransmitter involved in cerebral control of ejaculation.

No, benzocaine wipes are available over-the-counter.

Remove the wipe from its packaging. Apply it on the sensitive parts of your penis. After that let it dry for five minutes.

The Effects of benzocaine wipes vary for each person, but on an average the effect lasts for 20 to 30 minutes. With experience you will understand how to use it and how long it stays effective.