Frequently Asked Questions

If you have more queries, you can speak to a care representative by contacting us at (321)418-3574 or email

About iLiveActive

What is Faq up Arrow

In an ever-shifting market, is focused on better and active lives. We work with licensed physicians to offer telemedicine consultations for ED, HSA-eligible products, and easy-to-understand educational resources.

We’re here to maximize consumers’ long-term health and help ease the financial burden of medical needs.

Is this a legal service? Faq Up Arrow

When is your doctor available? Faq up Arrow

How does it work? Faq up Arrow

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Are my records private? Faq up Arrow

We do not share your information with ANYONE. Your medical records are maintained in our secure HIPAA compliant system. Your health insurance company, employer, or any other entity does not have access to your information. All our data is regularly backed offsite, again with HIPAA compliance.

Patient information is the top priority at iLiveActive, and using industry-leading software to secure our data keeps your information 100% Private, and 100% Protected. iLiveActive’s software exceeds the standards set by HIPAA on security, encryption, and electronic medical records.

What is your privacy policy? Faq Up Arrow

Pricing and Payment

Do you accept insurance? Faq up Arrow

Most OTC (over-the-counter) products aren’t covered by insurance, so there’s no need for insurance plans to process claims for your purchases. For home health products like wheelchairs that might be covered, we recommend you consult your insurance plan first as we are unable to accept or process any insurance.

How do I pay for the service? Faq Up Arrow

Will my order be subject to sales tax? Faq Up Arrow

Health Savings Account

What’s a Health Savings Account (HSA)? Faq up Arrow

A Health Savings Account (HSA) lets you set aside tax-free money so you can save on qualified health purchases, including OTC (over-the-counter) products, prescriptions, vision health essentials, and much more. HSAs are always individually owned but may be available as part of your benefits package through your employer, which will let you set aside pre-tax money from your paycheck to fund it.

If your employer doesn’t offer an HSA, but you’re enrolled in a qualified High Deductible Health Plan that’ll let you participate in one, you can open your own through most major banks. Some HSA-eligible items include KT Tape, sunscreen, and copays. Eligible items and services include those that diagnose, treat, mitigate, prevent, or cure a medical condition or function of the body. Account-holders can either use an HSA card for their purchase or use their own debit card and submit receipts with a claim for reimbursement. There may also be additional options depending on the HSA administrator or bank custodian, like the ability to transfer funds to your own bank account for reimbursement or to write yourself a check.

What does "HSA-eligible" mean? Faq Up Arrow

What can I use an HSA for? Faq up Arrow

Can I still shop if I don't have an HSA account? Faq up Arrow

I have an HSA but not able to use my HSA card with your site? Faq up Arrow

Who can contribute to an HSA? Faq up Arrow

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Shipping and Delivery

Do you ship outside the U.S? Faq up Arrow

We can only ship to physical addresses within the US.

Can I return my items? Faq Up Arrow

Will my order be subject to sales tax? Faq Up Arrow

Erectile Dysfunction

Can a doctor diagnose ED remotely? Faq up Arrow

Based on your symptoms and medical history a doctor can diagnose erectile dysfunction remotely. By evaluating your symptoms a doctor can prescribe safe medication for you.

On iLiveActive we provide online consultation where our U.S. licensed physician will review your treatment request, follow up, and, if suitable, write a prescription.

Which medications do doctors on the iLiveActive prescribe for ED? Faq Up Arrow

Are ED medications effective? Faq up Arrow

Why is my blood pressure value important for getting an ED prescription? Faq up Arrow

Are there any alternative treatments for ED? Faq up Arrow

Cold Sores

Can a doctor treat cold sores remotely? Faq up Arrow

You can consult a health professional online and get the most efficient treatment according to your needs. Discussing with a doctor can help you understand the impact of cold sores on your health and what is the right approach to ease the symptoms.

On iLiveActive you can get yourself evaluated by answering a few queries. Our U.S. licensed physician will review your treatment request, follow up, and write an appropriate prescription.

What type of cold sore medication do you prescribe? Faq Up Arrow

Is cold sore medication effective? Faq up Arrow

Do you have suppressive therapy for cold sores? Faq up Arrow

What are the side effects of cold sore medications? Faq up Arrow

Hot Flashes

What are hot flashes? Faq up Arrow

Hot flashes are a sudden feeling of warmth, which is not caused by any external source. It is mostly felt over the face, neck, and chest.

It is believed that hot flashes result from the expansion of blood vessels under your skin. This makes you sweat.

What is menopause? Faq Up Arrow

How long do women have hot flashes? Faq up Arrow

What medications are available for treating hot flashes? Faq up Arrow

Do you offer herbal treatments for easing hot flashes? Faq up Arrow

Quit Smoking

What is nicotine replacement therapy (NRT)? Faq up Arrow

It involves replacing nicotine with nicotine substitutes such as nicotine patches, gums, lozenges, or spray. It helps to relieve some withdrawal symptoms by releasing a study dose of nicotine in your body. This enables you to overcome your psychological addiction and allows you to focus better.

How does Bupropion medicine help me quit smoking? Faq Up Arrow

Does nicotine gum require a prescription? Faq up Arrow

Is it true that quit smoking leads to weight gain? Faq up Arrow

How will my health improve after quitting? Faq up Arrow

Genital Herpes

Can a doctor treat genital herpes remotely? Faq up Arrow

Yes. If you are diagnosed with genital herpes, a healthcare professional can prescribe medication and recommend a treatment plan after evaluating your symptoms and medical history.

If you want to consult a skilled health professional, click here. Get yourself evaluated. Our U.S. licensed physician will review your treatment request, follow up, and write an appropriate prescription.

What type of genital herpes medication do you prescribe? Faq Up Arrow

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Is the medication for oral and genital herpes the same? Faq up Arrow

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What is Latisse? Faq up Arrow

Latisse marks the use of bimatoprost solution 0.03%, an FDA-approved treatment to grow eyelashes for people with poor or not enough lashes. Latisse is a clinically-proven technique to make eyelashes longer, thicker, and darker.

How do I use Latisse? Faq Up Arrow

Are there any side effects from using Latisse? Faq up Arrow

Does Latisse affect my eye color? Faq up Arrow

How long does it take for Latisse to be effective? Faq up Arrow

Vaginal Dryness

What is vaginal estradiol? Faq up Arrow

Estradiol vaginal gel allows the absorption of the hormone through the vagina. It works by inhibiting symptoms, such as feelings of warmth in the face, neck, and chest. It also prevents sudden strong feelings of heat and sweating in women during menopause.

It is generally used to treat changes in and around the vagina caused by low estrogen levels or menopause.

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Can I use any type of moisturizer to deal with vaginal dryness? Faq up Arrow

Can personal lubricants help with vaginal dryness? Faq up Arrow

How do I use personal lubricant? Faq up Arrow

Premature Ejaculation

What is PE? Can it be treated remotely? Faq up Arrow

Premature ejaculation is one of the common sexual disorders suffered by men. When explained scientifically, on average, it takes 5 to 7 minutes for a man to ejaculate. About 4% of men have no control over their ejaculation. Early ejaculation affects the relationship and sexual satisfaction. When early ejaculation becomes distressful, medically it is termed as premature ejaculation.

You can consult a doctor online for premature ejaculation. A doctor will evaluate your symptoms and medical history to understand the underlying causes. Based on your medical condition, a health professional can advise therapy and prescribe medications.

How does sertraline work to improve premature ejaculation? Faq Up Arrow

Do I need a prescription for Benzocaine Wipes? Faq up Arrow

How do I use Benzocaine Wipes? Faq up Arrow

How long will the effects of Benzocaine Wipes last? Faq up Arrow

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