Terms of Use

The “Services” may include
(i) providing individuals with information on health care and wellness (“Content”);
(ii) providing individuals with pharmacy services;
(iii) providing individuals with access to technology-oriented tools for medical assessment;
(iv) development and gathering of health care records and health care information with retention of the same for use in health care provider appointments, communications, and pharmacy services;
(v) administrative support in connection with scheduling, payment for health care provider services, and payment for pharmacy services; and
(vi) telecommunications support for using the Services and similar affiliated professional entities for communication, consultations, assessments, and treatment by such health care organizations and their providers.

These terms and conditions of use (“Terms of Use”) describe your rights and responsibilities with regard to the iLiveActive Sites that you may use to receive Services. Your access to and use of the Sites is subject to these Terms of Use, our Privacy Policy, as well as all applicable laws and regulations. In these Terms of Use, the terms “you” and “yours” refer to the person using the Services.

Even though you may have arrived to the Sites through a website or mobile application operated or controlled by a third party, including by an affiliate of iLiveActive, you understand and agree that these Terms of Use are entered into between you and iLiveActive. If you do not accept and agree to be bound by these Terms of Use, you are not authorized to access or otherwise use the Sites, Services or any information or Content provided through the Sites or Services.

The Sites and Services are continually under development, and iLiveActive reserves the right to review or remove any part of these Terms of Use in its sole discretion at any time and without prior notice to you. You should check the Terms of Use from time to time when you use the Sites or Services to determine if any changes have been made.

Any changes to these Terms of Use are effective upon posting to the Sites. Unless otherwise indicated, any new Content added to the Services is also subject to these Terms of Use upon posting to the Sites. If you disagree with these Terms of Use, your sole and exclusive remedy is to discontinue your use of the Sites and/or Services. Your continued use after a change has been posted constitutes your acceptance of the changes.

You are age 18 or over.

You are located in a State Where We Operate (depending on the type of Services).

You agree to be legally bound by and comply with these Terms of Use.

You understand and agree that satisfying the above requirements does not guarantee that you will receive Services through iLiveActive. In addition to the above requirements, iLiveActive and certain affiliated professional entities reserve the right to change or include new requirements as deemed appropriate in their sole discretion without providing prior notice to you.

Electronic transmission of medical records, photo images, personal health information, or other data between a patient and health care provider;

Interactions between a patient and health care provider via audio, video, and/or data communications; and

Use of output data from medical devices, sound, and video files.

The electronic systems used in the Services will incorporate network and software security protocols to protect the privacy and security of health information and imaging data, and will include measures to safeguard the data to ensure its integrity against intentional or unintentional corruption.

Please see our Consent to Telehealth available on the Sites at Telehealth for a description of the risks and benefits of telemedicine. The Consent to Telehealth is hereby incorporated into these Terms of Use by reference and constitutes a part of these Terms of Use.

(1) our Privacy Policy available on the Sites at PrivacyPolicy for a description of how we may collect and use your personal information. The Privacy Policy is hereby incorporated into these Terms of Use by reference and constitute a part of these Terms of Use.

The health and wellness resources made available through our Services are not a substitute for direct in-person health care services in all cases. The decision to focus on diagnosis, treatment recommendations, or both, rests with you and the health care provider.

You understand that by coordinating and in certain cases consulting with a iLiveActive or affiliate health care provider through the Services, you are not entering into a provider-patient relationship with iLiveActive.

By accepting the Terms of Use, you agree and consent to iLiveActive, iLiveActive affiliates, or health care providers sending you disclosures, notices, messages, reports, and other communications. It is your responsibility to monitor these communications. You acknowledge and agree that you will not hold us or any iLiveActive affiliate liable for any loss, injury, or claim of any kind resulting from your failure to read these communications or for your failure to comply with any treatment recommendations contained in these communications.

Therefore, the health care provider may not be aware of facts or information that may affect his or her opinion regarding a potential diagnosis or treatment recommendation. To reduce the risk to you of this limitation, iLiveActive strongly encourages you to provide all relevant information and discuss any and all diagnosis and treatment options with a health care provider.

Moreover, a health care provider utilizing iLiveActive may be limited by state law in prescribing certain medications to you without first conducting an in-person physical examination.

By deciding to engage the Services, you acknowledge and agree that you are aware of these limitations and agree to assume the risk of these limitations. Furthermore, you agree and accept that:

(i) any diagnosis you may receive is limited and, in some cases, provisional;
(ii) the health care services are not intended, in all cases, to replace a full medical evaluation or an in-person visit with a health care provider;
(iii) a health care provider acting through the Services may not have important information that is usually obtained through a “hands-on” physical examination; and
(iv) the absence of a physical examination may affect the health care provider’s ability to diagnose any potential condition, disease or injury.

If you are a Secure User, you agree to provide information that is accurate, complete and correct, and to accurately maintain and update any information about yourself that you have provided to iLiveActive. If you do not maintain such information, or iLiveActive has reasonable grounds to suspect as much, iLiveActive has the right to suspend or terminate your account and your use of the Services.

You also agree to immediately notify iLiveActive of any unauthorized use of your username, password or any other breach of security that you become aware of involving or relating to the Services by emailing iLiveActive at info@iLiveActive.com. iLiveActive may take any and all actions it deems necessary or reasonable to maintain the security of the Sites, Services and your Secure User account.

You agree to keep confidential your username and password and to exit from your Secure User account at the end of each session. You are responsible for all activities that occur under your account and for maintaining the confidentiality of your password.

You are responsible for changing your password promptly if you think it has been compromised. You may not transfer or share your password with anyone, or create more than one account.

You may not use anyone else’s account at any time. iLiveActive explicitly disclaims liability for any and all losses and damages arising from your failure to comply with this section. You acknowledge and agree that:

(1) all or any part of the Sites may not be accessible at any time, for any period, or for any reason; and

(2) iLiveActive will not be liable if for any reason all or any part of the Sites are unavailable at any time or for any period.

As a result, you may compromise your protected health information if you use the App on a mobile phone that has been modified. Use of the App on a mobile phone with a modified operating system is a material breach of these Terms of Use.

(a) impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity;
(b) use the Sites or Services to violate any local, state, national or international law;
(c) reverse engineer, disassemble, decompile, or translate any software or other components of the Sites;
(d) distribute, input, upload, transmit, or otherwise run or propagate any virus, application, Trojan horse, or any other harmful computer code that could damage or alter a computer, portable device, computer network, communication network, data, or our Sites, or any other system, device, or property;
(e) access or use the Sites in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any third party;
(f) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Sites, Services or related materials in any way;
(g) use or access the Sites to create or develop competing products or services or for any other purpose that is to iLiveActive’s detriment or commercial disadvantage;
(h) take any action or use the Sites in any manner which could damage, destroy, disrupt, disable, impair, overburden, interfere with, or otherwise impede or harm in any manner our Sites or any content, in whole or in part;
(i) disrupt, interfere with, violate the security of, or attempt to gain unauthorized access to our Sites or any computer network;
(j) bypass, breach, avoid, remove, deactivate, impair, descramble, or otherwise circumvent any security device, protection, or technological measure implemented by iLiveActive or any of our service providers to protect our Sites;
(k) remove, delete, alter, or obscure any trademarks, specifications, warranties, or disclaimers, or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from our Sites or any content made available to you on or through our Sites;
(l) use any manual process or automated device to monitor or copy any content made available on or through our Sites for any unauthorized purpose except as permitted by this section;
(m) copy, duplicate, download, store in a retrieval system, publish, transmit or otherwise reproduce, transfer, distribute, store, disseminate, aggregate, use as a component of or as the basis for a database or otherwise use in any form or by any means any data, text, reports, or other materials related to iLiveActive or third-party content from the Sites;
(n) otherwise use the Sites in any manner that exceeds the scope of use granted above; or
(o) encourage or enable any other individual to do any of the foregoing.

(i) similar affiliated professional entities, or
(ii) individual health providers utilizing the Services.

Such information may be used for any purpose, including, without limitation, reproduction, solicitation, disclosure, transmission, publication, broadcast, and posting. iLiveActive shall be free to use any ideas, concepts, know-how, or techniques contained in any communication you send to iLiveActive via the Services or by any other means for any purpose whatsoever, including, without limitation, developing and marketing products using such information.

For any personal data or information subject to the foregoing exception, and to the extent permitted by law, you:

(1) understand and agree that any such information provided by you may be used, copied or displayed by iLiveActive, iLiveActive may create derivative works of any such data, and iLiveActive may provide such data to our service providers, our successors and assigns, and affiliated health care providers, and their affiliated professional entities, in performance of their services; and
(2) grant iLiveActive, our service providers, our successors and assigns, and affiliated health care providers, and their affiliated professional entities, the fully transferable and sublicenseable right and license to use, reproduce, modify, analyze, perform, display, distribute, and otherwise disclose to third parties any data or information you submit on or through the Sites for the purposes of providing services to you; conducting research or analyses of such data; and designing, developing, implementing, modifying and/or improving new, current or future features, products and services of iLiveActive using such data.

As between iLiveActive and you, iLiveActive is the sole and exclusive owner of all right, title and interest in and to the Sites and their content, features and functionality (including, without limitation, all information, software, text, displays, images, video, audio, design, selection, arrangement and look and feel), other Content, and all intellectual property rights therein, and any suggestions, ideas or other feedback provided by you.

You are not permitted to reproduce, publish, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, transmit, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the material on our Sites except as generally and ordinarily permitted through the Sites according to these Terms of Use.

Any copy, modification, revision, enhancement, adaptation, translation, or derivative work of the Sites or Content shall be owned solely and exclusively by iLiveActive or its licensors, including all intellectual property rights therein. You may not access or use for any commercial purposes any part of the Sites or Content.

You are not authorized to use any such Marks without the express written permission of iLiveActive. Ownership of all such Marks and the goodwill associated therewith remains with us or our affiliates.

We are providing these Linked Sites to you only as a convenience, and the inclusion of any link does not necessarily imply endorsement of the Linked Site or any association with its operators.

Your use of these Linked Sites is at your own risk, and we are not liable to you in any way, either directly or indirectly, for any content, errors, damage or loss caused by or in connection with use of or reliance on information contained in or provided to Linked Sites.

You may have arrived to the Sites through a Linked Site, including a Linked Site controlled by a parent, subsidiary or affiliate of iLiveActive. You understand and agree that we are not responsible for the information, products or services described on those Linked Sites and only these Terms of Use will apply to your use of or access to the Sites.

iLiveActive may terminate or suspend any of the rights granted by these Terms of Use and your access to and use of the Sites or Services with or without prior notice, for any reason, and at any time. The following provisions survive the expiration or termination of these Terms of Use for any reason whatsoever: Disclaimer of Warranties; Limitation of Liability; Indemnification; Governing Law, Dispute Resolution, Arbitration, Venue, Severability of Provisions; No Waiver; and Assignment.

Subject to applicable law, iLiveActive reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Sites pursuant to its internal record retention and/or content destruction policies.

After such termination, iLiveActive will have no further obligation to provide the Services, except to the extent an affiliated professional entity is obligated to provide you access to your health records or is required to provide you with continuing care under applicable legal, ethical and professional obligations to you.

You agree that if your use of the Services is terminated pursuant to these Terms of Use, you will not attempt to use the Services in any way, and further agree that if you violate this restriction after such termination, you will indemnify and hold iLiveActive harmless from any and all liability that iLiveActive may incur therefore.

TO THE FULLEST EXTENT OF APPLICABLE LAW, NEITHER ILIVEACTIVE NOR ITS RELATED PERSONS WILL BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE SITES. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, TIMELINESS, RELIABILITY OR USEFULNESS OF THE SITES. FURTHERMORE, ILIVEACTIVE DOES NOT GUARANTEE THAT THE SITES WILL BE UNINTERRUPTED, OR FREE FROM ERROR, DEFECT, LOSS, DELAY IN OPERATION, CORRUPTION, CYBER ATTACK, VIRUSES, INTERFERENCE, HACKING, MALWARE, OR OTHER SECURITY INTRUSION, AND ILIVEACTIVE DISCLAIMS ANY LIABILITY RELATING THERETO.

YOU UNDERSTAND AND AGREE THAT ANY CONTENT, MATERIAL AND/OR INFORMATION OBTAINED THROUGH THE USE OF THE SITES ARE USED AT YOUR SOLE RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR MOBILE PHONE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH CONTENT, MATERIAL AND/OR INFORMATION.

To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.

You understand and agree that you are responsible for all fees due to receive health care services and pharmacy services, including any fees charged by the health care organization(s) or provider(s). Your payments to iLiveActive may include fees charged by the health care organization(s) or provider(s) for health care services and/or pharmacy services, which iLiveActive collects on their behalf.

Any health care services or pharmacy services not made available through the Services are not included in the payments collected by iLiveActive and you may be separately charged by the applicable health care providers for such services

In the event that your credit card expires or iLiveActive, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. iLiveActive and/or the healthcare organization(s) and/or provider(s) have no obligation to provide any health care services or pharmacy services unless and until full payment has been received and/or verified.

All parts of these Terms of Use apply to the maximum extent permitted by law. iLiveActive and you both agree that if we cannot enforce a part of this contract as written, then that part will be replaced with terms that most closely match the intent of the part we cannot enforce, to the extent permitted by law. The invalidity of part of these Terms of Use will not affect the validity and enforceability of the remaining provisions. The section headings are for convenience only and do not have any force or effect.

You also agree that monetary damages would be inadequate for such harm and consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate. These remedies are in addition to any other remedies we may have at law or in equity.